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ThingimijigsRach

Member
ThingimijigsRach

ALL ebay orders failing...HELP

hi,

We cannot get any ebay sales to go into packing partner this morning - all have failed with the same issue

Critical Errors - No Valid Address no Currency

We did update PP yesterday and are on 3.5.3.63 - is this the issue? (and if so, how do I go back a version)

Thanks
Rach

Ben

Admin
Ben

Re: ALL ebay orders failing...HELP

Thanks for the post.

*Resolved via phone support and this post has been updated*

1) Your eBay token may have expired or been revoked. Renew it (Tools>Credentials select the account, then click Renew) and then try again. Failing that it may be antivirus, see below.

2) We recently had one of our files incorrectly flagged as dangerous by an antivirus provider, and you may need to update your antivirus to stop this from affecting you. The symptoms would usually be that your sale records will appear corrupt, after collecting.

As a temporary fix go to Tools>Options>Settings, set the below to "No"

Use external collecting and despatching

Please note this is an optimisation setting, and so would encourage you to try updating your AV first (then reinstall PP), before switching it off.